ZIGG SHOPPEE – TERMS & CONDITIONS
Effective Date: [DATE]
Last Updated: [DATE]
Welcome to Zigg Shoppee.
These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Zigg Shoppee website, mobile application, platform, products, services and related features (collectively, the “Platform”).
By accessing, browsing, registering on, or purchasing products through the Platform, you acknowledge that you have read, understood and agreed to these Terms and the policies referred to in them.
If you do not agree with these Terms, please do not use the Platform or place an order.
1. GENERAL INFORMATION & ACCEPTANCE
Zigg Shoppee is an e-commerce platform operated by:
Legal Business Name: [LEGAL BUSINESS NAME]
Brand Name: Zigg Shoppee
Business Address: [FULL BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
These Terms constitute a legally applicable agreement between you and [LEGAL BUSINESS NAME] in relation to your use of the Platform, subject to applicable law.
By continuing to use the Platform or placing an order, you agree to comply with these Terms.
2. DEFINITIONS
For the purposes of these Terms:
“Zigg Shoppee”, “we”, “us” or “our” means [LEGAL BUSINESS NAME], operating the Zigg Shoppee Platform.
“You”, “customer”, “user” or “your” means any person accessing or using the Platform or purchasing products.
“Platform” means the Zigg Shoppee website, application, digital interfaces and associated services.
“Product” means any product listed for sale through the Platform.
“Order” means a purchase request submitted by a customer through the Platform.
“Seller” means Zigg Shoppee or, where applicable, an authorised third-party seller.
“Business Day” means a day other than a Sunday or public holiday applicable at the relevant location.
3. ELIGIBILITY TO USE THE PLATFORM
You must have the legal capacity to enter into a binding agreement under applicable law to use the Platform and place orders.
If a person below the applicable legal age accesses the Platform, such use should be undertaken with the involvement and supervision of a parent or legal guardian.
We reserve the right to refuse or cancel transactions where legally permissible.
4. ACCOUNT REGISTRATION
Certain features may require you to create an account.
You agree to provide accurate, complete and current information.
You are responsible for updating information when it changes.
You must not create an account using another person's identity or information without authorisation.
5. ACCOUNT SECURITY
You are responsible for maintaining the confidentiality of your login credentials.
You must immediately inform us if you believe your account has been accessed without authorisation.
Zigg Shoppee representatives will not ask for your password, UPI PIN, ATM PIN, card PIN or OTP for ordinary customer-support purposes.
You are responsible for activity conducted through your account to the extent permitted by applicable law.
6. PLATFORM USAGE
You agree to use the Platform only for lawful purposes.
You must not:
- Violate applicable laws;
- Attempt unauthorised access;
- Interfere with Platform security;
- Introduce malicious code;
- Scrape or copy Platform data without permission;
- Use automated systems in an abusive manner;
- Misuse promotional offers;
- Impersonate another person;
- Submit fraudulent information;
- Attempt to disrupt Platform operations.
7. PRODUCT INFORMATION & SPECIFICATIONS
We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, materials, features and other information.
However, minor differences may occur due to:
- Manufacturer changes;
- Batch variations;
- Screen/display settings;
- Photography and lighting;
- Packaging changes;
- Colour reproduction;
- Product configuration changes.
Where legally required, the information provided by the manufacturer or applicable seller may also be relevant.
8. PRODUCT IMAGES & COLOUR VARIATIONS
Product photographs are provided for representation purposes.
Actual colour, texture, finish, size or appearance may vary slightly from displayed images.
Such reasonable variation does not automatically constitute a product defect.
9. PRODUCT AVAILABILITY & STOCK
Products displayed on the Platform are subject to availability.
A product appearing on the Platform does not guarantee that it will remain available until checkout or delivery.
Inventory may change due to:
- Customer purchases;
- Inventory reconciliation;
- Supplier availability;
- Technical issues;
- Stock errors.
If a product becomes unavailable after an order is placed, we may cancel the affected order and provide an applicable refund.
10. PRODUCT AUTHENTICITY
Zigg Shoppee aims to offer genuine products sourced through legitimate supply channels.
Where applicable, product authenticity may also depend on the manufacturer, authorised distributor or third-party seller.
If you receive a product that you reasonably believe is counterfeit or materially misrepresented, contact Customer Support promptly.
11. PRICING, MRP, TAXES & CHARGES
Product prices displayed on the Platform may include or exclude applicable taxes and charges depending on how the price is presented.
Applicable taxes, delivery charges, COD charges or other disclosed charges will be shown before order completion where required.
Prices may change without prior notice before an order is accepted.
We do not guarantee that a historical or third-party displayed price will remain available.
12. OFFERS, DISCOUNTS & COUPONS
Promotional offers, discount codes and coupons may be subject to:
- Validity period;
- Minimum purchase value;
- Product/category restrictions;
- Customer eligibility;
- Usage limits;
- Payment-method requirements;
- Other stated conditions.
Offers cannot be combined unless expressly permitted.
We reserve the right to correct obvious promotional or technical errors and take appropriate action where an offer has been obtained through misuse or fraud, subject to applicable law.
13. ORDER PLACEMENT
You may place an order by selecting products, adding them to your cart and completing the checkout process.
Before placing the order, you should verify:
- Product;
- Quantity;
- Size/variant;
- Delivery address;
- Contact information;
- Price;
- Applicable charges;
- Payment method.
An order request does not necessarily constitute final acceptance by Zigg Shoppee.
14. ORDER CONFIRMATION
After an order is submitted, we may send an acknowledgement through email, SMS, WhatsApp, website notification or other available communication methods.
An order may be subject to verification before processing.
Order acceptance may be affected by:
- Product availability;
- Pricing errors;
- Payment status;
- Address issues;
- Fraud-risk checks;
- Technical errors;
- Applicable legal restrictions.
15. ORDER MODIFICATION
Once an order has been placed, changes may not always be possible.
Depending on order status, you may be able to modify:
- Delivery address;
- Quantity;
- Variant;
- Other eligible details.
If modification is unavailable, you may need to cancel the order, where cancellation is permitted, and place a new order.
16. ORDER CANCELLATION
Orders may be cancelled according to the Zigg Shoppee Cancellation Policy.
Cancellation availability may depend on order status.
Generally:
Placed / Processing: Cancellation may be possible.
Packed: Cancellation may depend on operational status.
Shipped: Cancellation may generally no longer be possible.
Delivered: Return/refund procedures may apply instead.
Nothing in this section limits mandatory consumer rights under applicable law.
17. PAYMENT TERMS
Zigg Shoppee may support payment methods such as:
- UPI;
- Credit cards;
- Debit cards;
- Net banking;
- Wallets;
- Payment gateways;
- Cash on Delivery, where available;
- Other payment methods displayed at checkout.
Payment processing may be handled by authorised third-party payment providers.
You agree to provide accurate payment information and use a payment method you are authorised to use.
18. CASH ON DELIVERY (COD)
COD may be available only for eligible:
- Products;
- Locations;
- Order values;
- Customers;
- Delivery areas.
COD availability may change depending on logistics, fraud-prevention requirements and operational considerations.
Additional COD charges, if any, will be disclosed before order completion where applicable.
Customers may be required to provide delivery confirmation or OTP where the logistics process requires it.
19. PAYMENT FAILURE / DUPLICATE PAYMENT
If payment fails but money is debited from your account, the transaction may be subject to reconciliation by the payment provider and/or bank.
If a duplicate payment is identified, the applicable amount may be refunded after verification.
Customers should retain payment transaction references when contacting support.
20. SHIPPING & DELIVERY
Orders will be shipped to serviceable locations displayed or accepted during checkout.
Estimated delivery dates are indicative unless expressly stated otherwise.
Delivery may be affected by:
- Product availability;
- Order processing;
- Courier capacity;
- Weather;
- Public holidays;
- Remote locations;
- Incorrect address;
- Regulatory restrictions;
- Events beyond reasonable control.
The detailed Shipping & Delivery Policy forms part of these Terms.
21. DELIVERY ATTEMPTS & UNDELIVERED ORDERS
Customers are responsible for providing a complete and accurate delivery address and reachable contact details.
If delivery fails because of:
- Incorrect address;
- Customer unavailable;
- Customer refusal;
- Incorrect phone number;
- Failure to provide required delivery confirmation;
- Repeated unsuccessful delivery attempts;
the order may be returned to origin or otherwise handled according to the applicable shipping process.
Refunds, where applicable, will be processed according to the relevant policy.
22. RETURNS
Eligible products may be returned according to the Zigg Shoppee Return & Refund Policy.
Return eligibility may depend on:
- Product category;
- Return window;
- Product condition;
- Packaging;
- Reason for return;
- Manufacturer restrictions;
- Hygiene/safety considerations.
Certain products may be non-returnable where legally permitted and clearly disclosed.
23. REFUNDS
Approved refunds will be processed according to the applicable Return & Refund Policy.
Refund timing may depend on:
- Payment method;
- Bank;
- Payment gateway;
- Refund processing;
- Order verification;
- Return inspection.
For prepaid orders, refunds may generally be made through the original payment method or another legally permissible method.
For COD orders, applicable refund procedures may require verified bank/account/payment information.
24. EXCHANGES & REPLACEMENTS
Exchange or replacement may be offered for eligible products subject to availability and the applicable policy.
A replacement may be provided for:
- Damaged products;
- Defective products;
- Wrong products;
- Other eligible reasons.
If replacement stock is unavailable, an applicable refund or alternative resolution may be offered.
25. WARRANTY & MANUFACTURER WARRANTY
Where a product carries a manufacturer or seller warranty, the warranty terms provided with the product or specified on the product page will apply.
Warranty coverage may be subject to:
- Warranty period;
- Manufacturer conditions;
- Proof of purchase;
- Product misuse exclusions;
- Physical damage exclusions;
- Installation requirements.
Zigg Shoppee does not create a manufacturer warranty unless expressly stated.
26. DAMAGED, DEFECTIVE OR WRONG PRODUCTS
If you receive a damaged, defective or incorrect product, contact Customer Support within the applicable period stated in the Return & Refund Policy.
You may be asked to provide photographs, videos, packaging details, invoice information or other evidence necessary for verification.
Resolution may include:
- Replacement;
- Return and refund;
- Repair;
- Other appropriate remedy.
27. CUSTOMER RESPONSIBILITIES
Customers agree to:
- Provide accurate information;
- Follow product instructions;
- Use products safely and appropriately;
- Inspect products where reasonably necessary;
- Follow return instructions;
- Protect account credentials;
- Cooperate with legitimate verification procedures.
Customers must not misuse the Platform or policies.
28. REVIEWS, RATINGS & USER CONTENT
Customers may be permitted to submit reviews, ratings, photographs, videos or other content.
You must ensure that submitted content:
- Is truthful and based on genuine experience;
- Does not contain unlawful material;
- Does not infringe third-party rights;
- Does not contain malicious code;
- Does not contain personal information of others without permission;
- Is not abusive, defamatory or fraudulent.
Zigg Shoppee may moderate, reject or remove content that violates applicable rules or Platform policies.
Reviews must not be artificially manipulated.
29. INTELLECTUAL PROPERTY & COPYRIGHT
All Platform content, including where applicable:
- Logos;
- Brand names;
- Graphics;
- Website design;
- Text;
- Images;
- Videos;
- Software;
- Product content created by Zigg Shoppee;
- Trademarks;
is protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish or commercially exploit Zigg Shoppee-owned content without prior written permission, except where permitted by law.
Third-party trademarks remain the property of their respective owners.
30. AI SHOPPING ASSISTANT & AUTOMATED SERVICES
Zigg Shoppee may use artificial intelligence or automated systems to provide features such as:
- Product discovery;
- Search assistance;
- Product recommendations;
- Customer support;
- Order-related assistance;
- Content assistance;
- Personalisation.
AI-generated responses are intended to assist customers and may occasionally contain errors.
AI must not be treated as a substitute for official product information, professional advice or legally binding confirmation.
Where an AI feature provides information about:
- Price;
- Stock;
- Delivery;
- Return eligibility;
- Order status;
- Product specifications;
the final applicable information shall be the information recorded in Zigg Shoppee's official systems and displayed at checkout/order confirmation.
Zigg Shoppee will not intentionally rely on AI-generated information to override applicable legal rights or confirmed order information.
31. THIRD-PARTY SERVICES
The Platform may integrate with third-party providers, including:
- Payment gateways;
- Banks;
- Logistics providers;
- Cloud service providers;
- Analytics providers;
- Communication providers;
- Technology providers;
- AI service providers.
Third-party services may have their own terms and privacy policies.
Zigg Shoppee will use such providers as appropriate for providing and operating the Platform.
32. FRAUD PREVENTION & SUSPICIOUS ACTIVITIES
Zigg Shoppee may use reasonable verification and fraud-prevention measures.
These may include checking:
- Order patterns;
- Payment information;
- Delivery information;
- Multiple accounts;
- Unusual return activity;
- Promotional misuse;
- Suspicious transactions.
Where permitted by law, suspicious orders may be placed on hold, cancelled or subjected to additional verification.
33. PROHIBITED ACTIVITIES & ACCOUNT SUSPENSION
You must not use the Platform for unlawful or fraudulent purposes.
We may suspend or restrict an account where there is reasonable evidence of:
- Fraud;
- Abuse;
- Platform manipulation;
- Fake orders;
- Coupon abuse;
- Payment misuse;
- Repeated policy violations;
- Security threats.
Any action will be subject to applicable law and consumer rights.
34. LIMITATION OF LIABILITY & INDEMNIFICATION
To the extent permitted by applicable law, Zigg Shoppee shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the Platform.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
You agree to indemnify and hold harmless Zigg Shoppee, its lawful representatives and service providers from claims arising from your unlawful use of the Platform, fraud, intentional misuse or violation of these Terms, to the extent permitted by law.
35. FORCE MAJEURE
Zigg Shoppee shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including:
- Natural disasters;
- Floods;
- Earthquakes;
- Fire;
- Epidemics/pandemics;
- War;
- Civil unrest;
- Government restrictions;
- Strikes;
- Transport disruptions;
- Internet/network failures;
- Major technology failures;
- Supplier disruptions;
- Logistics disruptions.
We will make reasonable efforts to minimise the impact of such events.
36. PRIVACY & DATA PROTECTION
Personal information collected through the Platform will be handled according to the Zigg Shoppee Privacy Policy and applicable data-protection laws.
Information may be processed for purposes such as:
- Account management;
- Order processing;
- Payment;
- Delivery;
- Customer support;
- Security;
- Fraud prevention;
- Legal compliance;
- Personalisation;
- Other disclosed purposes.
The Privacy Policy forms part of these Terms.
37. CONSUMER RIGHTS
Nothing in these Terms is intended to remove, restrict or waive any mandatory statutory rights or remedies available to consumers under applicable Indian law.
Where any provision of these Terms conflicts with a mandatory legal requirement, the applicable law will prevail to the extent of that conflict.
38. GRIEVANCE REDRESSAL
Customers may first contact Zigg Shoppee Customer Support.
If the issue is not resolved satisfactorily, customers may escalate the matter to the Grievance Officer.
Grievance Officer: [NAME]
Designation: [DESIGNATION]
Email: [GRIEVANCE EMAIL]
Phone: [PHONE NUMBER]
Address: [FULL ADDRESS]
Complaint acknowledgement and resolution will be handled within timelines required by applicable law.
39. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
Nothing in this clause shall prevent a consumer from exercising any mandatory statutory rights or remedies available under applicable law.
40. JURISDICTION – GUNTUR, ANDHRA PRADESH
Subject to applicable law and the statutory rights and remedies available to consumers, disputes arising out of or relating to these Terms, the Platform, products, orders, payments or services shall be subject to the jurisdiction of the competent courts having jurisdiction at:
Guntur, Andhra Pradesh, India.
Nothing in this clause is intended to restrict any jurisdiction or remedy that cannot legally be restricted under applicable consumer-protection or other mandatory laws.
41. DISPUTE RESOLUTION
Zigg Shoppee encourages customers to first attempt resolution through:
- Customer Support;
- Complaint/Ticket system;
- Grievance Officer.
If the matter cannot be resolved through the internal grievance process, either party may pursue remedies available under applicable law.
Where legally appropriate and mutually agreed, the parties may also consider mediation or other lawful dispute-resolution mechanisms.
42. NOTICES & COMMUNICATIONS
Zigg Shoppee may communicate with customers through:
- Email;
- SMS;
- WhatsApp;
- Phone;
- Website notifications;
- Account notifications;
- Other lawful communication channels.
Customers are responsible for ensuring that their registered contact information remains accurate.
Legal notices may be sent to the contact details specified in these Terms or otherwise required by applicable law.
43. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent legally permissible, and the remaining provisions shall continue to remain effective.
44. WAIVER
Failure by Zigg Shoppee to enforce any provision of these Terms shall not constitute a permanent waiver of that provision or any other right.
Any waiver shall apply only to the specific circumstance for which it was granted.
45. ASSIGNMENT
Zigg Shoppee may assign or transfer its rights and obligations under these Terms as part of a lawful business restructuring, merger, acquisition, transfer or similar transaction, subject to applicable law.
Customers may not transfer their rights or obligations under these Terms without prior written consent where such consent is legally required.
46. ENTIRE AGREEMENT
These Terms, together with the policies expressly referenced herein, constitute the applicable agreement governing your use of the Platform and purchases made through it, subject to applicable law.
Referenced policies may include:
- Privacy Policy;
- Shipping & Delivery Policy;
- Return & Refund Policy;
- Cancellation Policy;
- Cookie Policy;
- Payment Policy;
- COD Policy;
- Warranty & Replacement Policy;
- Other applicable policies displayed on the Platform.
47. CHANGES TO THESE TERMS
Zigg Shoppee may update these Terms from time to time.
The updated version will be published on the Platform with the applicable “Last Updated” date.
Material changes may be communicated through appropriate channels where required by law.
Continued use of the Platform after an applicable update may constitute acceptance of the updated Terms to the extent permitted by law.
48. SURVIVAL OF TERMS
Provisions which by their nature should continue after termination or completion of a transaction shall survive, including where applicable:
- Intellectual property;
- Payment obligations;
- Liability;
- Indemnification;
- Dispute resolution;
- Governing law;
- Jurisdiction;
- Other provisions intended to survive.
49. CONTACT INFORMATION
For general customer support:
Zigg Shoppee
Legal Business Name: [LEGAL BUSINESS NAME]
Business Address: [FULL BUSINESS ADDRESS]
Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
WhatsApp: [WHATSAPP NUMBER]
For grievances:
Grievance Officer: [NAME]
Designation: [DESIGNATION]
Email: [GRIEVANCE EMAIL]
Phone: [PHONE NUMBER]
50. EFFECTIVE DATE & LAST UPDATED
Effective Date: [DATE]
Last Updated: [DATE]
These Terms and Conditions are effective from the date stated above and remain applicable until replaced by a revised version.
CUSTOMER ACKNOWLEDGEMENT
By using the Zigg Shoppee Platform or placing an order, you acknowledge that you have had an opportunity to review these Terms and the applicable policies.
At checkout, where required, customers will be asked to provide affirmative consent to the applicable Terms and Policies before completing the purchase.
Checkout Consent:
☐ I agree to the Zigg Shoppee Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy and Cancellation Policy.
The checkbox must not be pre-selected.
Marketing/promotional consent, where applicable, should be obtained separately.
© [YEAR] [LEGAL BUSINESS NAME] – Zigg Shoppee. All Rights Reserved.
